Silver Quality Award Training

[Members Only] In this two-day, in-person workshop participants will examine the requirements and draft initial framework of the AHCA/NCAL Silver National Quality Award Application for award or renewal period. Participants will leave the workshop with a better understanding of what is required for the Silver Quality Award process. Beyond just winning the recognition, participants can learn how to use the criteria to improve the care and service of your residents and other customers.

 

Silver Quality Award Training

August 20-21, 2024 | 9:00 a.m. - 4:15 p.m. CT

Location: Nebraska Health Care Association - Vetter Family Learning Center, 1200 Libra Drive, Suite 100, Lincoln, NE

Sponsored by: 

Content: The AHCA/NCAL National Quality Award Program is a progressive program that is based on the Baldrige Criteria for Performance Excellence. Participants move from the Bronze level, to Silver, and then ultimately to Gold. The developmental nature of this program allows facilities to put processes and systems in place to improve the care and service to residents.  

Bring your teams and join us for a Quality Award workshop facilitated by Cathy Bergland. Cathy has facilitated several sessions for NHCA and is well-received for her knowledgeable and practical approach. She is a trainer, judge, and examiner for the Quality Award Program, as well as the Chair of the Quality Award Board.

In this two-day, in-person workshop participants will examine the requirements and draft initial framework of the AHCA/NCAL Silver National Quality Award Application for award or renewal period. Participants will leave the workshop with a better understanding of what is required for the Silver Quality Award process. Beyond just winning the recognition, participants can learn how to use the criteria as a way to manage your facility to improve the care and service of your residents and other customers.

 

Objectives: At the completion of the training, the participant will be able to: 

  1. Gain an understanding of the value of moving from Bronze recognition to Silver
  2. Understand the Silver technical requirements and criteria
  3. Learn the skills of how to describe approaches and processes in response to the criteria questions
  4. Understand how to effectively present results to manage the organization
  5. Develop a basic understanding of the scoring guidelines
  6. Take advantage of the opportunity to receive help with your specific application questions

 

Audience: This program is appropriate for all staff in assisted living and nursing facilities who have already obtained the Bronze National Quality Award within the last three years. Facilities may send individual representatives but are encouraged to send a three-member team consisting of an administrator, mid-level leader, and frontline caregiver.

Facilitator: Cathy A. Bergland (MBA, LNHA) AHCA/NCAL National Quality Award Board of Overseers, Trainer and Judge; Lead Consultant and Trainer, CB Leadership Group

Format: In-person only

Schedule: 

Tuesday, August 20
Start Time End Time Session Name
8:30 a.m. 9:00 a.m. Registration
9:00 a.m. 10:15 a.m. Program 
10:15 a.m. 10:30 a.m.  Break 
10:30 a.m. 11:45 a.m.  Program 
11:45 a.m.  12:45 p.m.  Lunch on your own
12:45 p.m.  2:00 p.m.  Program 
2:00 p.m. 2:15 p.m.  Break 
2:15 p.m.  4:15 p.m.  Program 
     
Wednesday, August 21
Start Time End Time Session Name
8:30 a.m. 9:00 a.m. Registration
9:00 a.m. 10:15 a.m. Program 
10:15 a.m. 10:30 a.m.  Break 
10:30 a.m. 11:45 a.m.  Program 
11:45 a.m.  12:45 p.m.  Lunch provided
12:45 p.m.  2:00 p.m.  Program 
2:00 p.m. 2:15 p.m.  Break 
2:15 p.m.  4:15 p.m.  Program 

 

Registration Information: PRE-REGISTRATION is encouraged. Registration at the door will be accepted if space permits. If you wish to confirm your registration, call the NHCA office at 402-435-3551. Registration includes breaks and the handout link.

Registration Fee (continuing education credit included):
 Members:  $249  

 

CE Credit: 11.5 hours of continuing education are available. Please defer to your licensing board or agency to ensure courses taken meet your license requirements.

Handouts: Printed handouts will not be provided. Prior to the program, registrants will receive an email with links to view the handouts.

Evaluations: Please provide feedback on the course by completing the evaluation. A link to the online evaluation will be emailed to registrants.

Cancellation Policy: Substitution, cancellation, and refund policies can be found at this link.

Liability Release Statement: Photographs are taken during Nebraska Health Care Association events for use in media releases, newsletters, nehca.org, and social media. By registering for this event, you grant NHCA the right to use your name and photograph for such purposes.

Hotel Room Block: Residence Inn by Marriott Lincoln South, 5865 Boboli Ln Lincoln, NE 68516

Call 402-423-1555 and mention Nebraska Health Care Association to receive the discounted room rate of $119 a night. 

Please make your reservations by August, 6 2024. The discounted room rate is not guaranteed for any reservations made after these dates.
When
8/20/2024 9:00 AM - 8/21/2024 4:15 PM
Central Daylight Time
Where
Nebraska Health Care Association 1200 Libra Drive, Suite 100 Lincoln, NE 68512 UNITED STATES
Registration not available.