Gold Quality Award Training

August 13-14, 2024 | 9:00 a.m. - 4:15 p.m. CT

Location: Nebraska Health Care Association - Vetter Family Learning Center, 1200 Libra Drive, Suite 100, Lincoln, NE

Sponsored by:  

Content: The AHCA/NCAL National Quality Award Program is a progressive program that is based on the Baldrige Criteria for Performance Excellence. Participants move from the Bronze level, to Silver, and then ultimately to Gold. The developmental nature of this program allows facilities to put processes and systems in place to improve the care and service to residents.  

Bring your teams and join us for a Quality Award workshop facilitated by Cathy Bergland. Cathy has facilitated several sessions for NHCA and is well-received for her knowledgeable and practical approach. She is a trainer, judge, and examiner for the Quality Award Program, as well as the Chair of the Quality Award Board. 

 In this two-day, in-person workshop participants will examine the requirements and draft initial framework of the AHCA/NCAL Gold National Quality Award Application for award or renewal period. Participants will leave the workshop with a better understanding of what is required for the Gold Quality Award process. In building on the Silver recognition, participants will see how what is written can be a “management document,” and not just an application.

Objectives: At the completion of the training, the participant will be able to: 

1. Understand the Gold application technical requirements and criteria
2. Sharpen the skills for describing processes and how these approaches can serve as a management document, not just an application
3. Learn techniques for effectively using and presenting results
4. Understand the importance of systematic evaluation and improvement and how to describe the steps
5. Develop a basic understanding of the scoring guidelines
6. Draft a plan for writing and reviewing the first draft of your application
7. Take advantage of the opportunity to receive help with your specific application questions

Audience: This program is appropriate for all staff in assisted living and nursing facilities who have already obtained Bronze and Silver National Quality Awards within the last three years. Facilities are encouraged to send at least three team members to this training.

Facilitator: Cathy A. Bergland (MBA, LNHA) AHCA/NCAL National Quality Award Board of Overseers, Trainer and Judge; Lead Consultant and Trainer, CB Leadership Group

Format: In-person only

 Schedule: 

Registration Information: PRE-REGISTRATION is encouraged. Registration at the door will be accepted if space permits. If you wish to confirm your registration, call the NHCA office at 402-435-3551. Registration includes breaks and the handout link.

CE Credit: 11.5 hours of continuing education are available. Please defer to your licensing board or agency to ensure courses taken meet your license requirements.

Handouts: Printed handouts will not be provided. Prior to the program, registrants will receive an email with links to view the handouts.

Evaluations: Please provide feedback on the course by completing the evaluation. A link to the online evaluation will be emailed to registrants.

Cancellation Policy: Substitution, cancellation, and refund policies can be found at this link.

Liability Release Statement: Photographs are taken during Nebraska Health Care Association events for use in media releases, newsletters, nehca.org, and social media. By registering for this event, you grant NHCA the right to use your name and photograph for such purposes.

Hotel Room Block: Residence Inn by Marriott Lincoln South, 5865 Boboli Ln Lincoln, NE 68516

Call 402-423-1555 and mention Nebraska Health Care Association to receive the discounted room rate of $119 a night. 

Please make your reservations by July 30, 2024. The discounted room rate is not guaranteed for any reservations made after these dates.

To register your team, click "Register Myself" or "Register Someone Else" to purchase the $815 team registration. Then, enter your team members' names in the question box below, click "Save Response," and then click "Proceed to Checkout" to pay.