This position is responsible for the overall leadership and management of the location, including meeting established goals and outcomes, ensuring regulatory and organization compliance, directing and coordinating work, financial and operational stability, and demonstrating leadership. Manages Resident Service: Communicates, interacts and responds to customers effectively and accurately. Proactively communicates any necessary changes, issues and concerns to families, staff and other members of the medical community. Responds quickly and openly to resident's physical, mental and needs and assures they are being met by self or others. Ensures effective marketing and communication for all service levels. Is accessible and practices active listening.