Policies

Substitution, Cancellation, and Refund Policy for NNFA/NALA Education

Please notify NHCA as soon as possible if you are unable to attend an event.

SUBSTITUTIONS
Allowed until the start of the event.

WEBINARS
No refunds will be issued.

OTHER EVENTS
A full refund, minus a service charge of $25 per person per day, will be issued.

Substitution, Cancellation, and Refund Policy for NHCLC Training

REFUND POLICY
Students who withdraw from courses may receive a prorated refund. Refunds shall be mailed within 30 days of official request. If the official request occurs within 72 hours of registration/enrollment, a full refund is appropriate.

The request must be in writing and postmarked within 72 hours of registration/enrollment. If official request occurs after 72 hours of registration/enrollment but before classes have begun, a $150 administrative fee is NOT refundable and all remaining costs will be refunded.

After classes have begun, a $150 administrative fee is NOT refundable and remaining costs will be refunded as follows:

Day 1 – 50 percent refund of cost after $150 administrative fee is assessed minus materials.
Day 2 – 25 percent refund of cost after $150 administrative fee is assessed minus materials.
Day 3 – no refund of cost.

After classes have begun, costs associated with course materials are nonrefundable.

SUBSTITUTIONS
Substitutions are accepted until the event begins. Substitutions are not possible once the event has started.

ABSENTEE/MAKE-UP POLICY
In order to receive credit, participants must attend all days of the training. If a day is missed, it must be made up by attending that day the next time the training is offered. It is the responsibility of the participant to make registration arrangements for make-up days. There will be a $45 charge for each make-up day, payable by credit card, check, or money order.

Refund Policy for NHCLC Testing

As a state-approved testing site for Nurse Aides and Medication Aides in Nebraska, our goal is to provide a fair and consistent testing process. When a student cancels without notice or fails to attend, that reserved slot goes unused — preventing another eligible student from testing at that time. Please review the following policy carefully before scheduling your exam:

Testing fees are non-refundable. This includes non-attendance, late arrivals and arrivals without valid photo identification (e.g., driver’s license, state ID, work ID). If you are unable to attend a test date, you will need to register and pay for a new testing date.

A refund can only be permitted if the student meets one of the following criteria:

1. Took the Basic Nursing Assistant training course and did not pass
2. Took the 40 Hour Medication Aide training course and did not pass
3. Previously on the Medication Aide Registry and mistakenly registered for the Medication Aide Written Test

NHCA Product Return Policy

On Demand products are not refundable. All orders must be returned or postmarked within ten business days of invoice date. A restocking fee of 15 percent will be charged on all returns. All returned items must be in resalable condition. Defective items returned within 30 days of invoice date will be replaced with the same product or similar product at NHCA’s discretion.